Sep 2022 — PresentMicrosoft
Customer Success Leader
Leads cloud adoption strategy, aligns cloud and AI initiatives with C-level priorities, and orchestrates engineering, support, and delivery teams to improve performance and customer value.
Success Executive at Microsoft
Harpreet Ghai
Enterprise Transformation Leader
Helping organizations accelerate measurable business outcomes through Cloud, AI, Leadership, and Modern Operating Models.
PerspectiveAI-first
North starBusiness value
New York City / GlobalCloud · AI · Leadership · Scale
18
Years leading enterprise transformation
30%+
YoY cloud consumption growth delivered
300+
Global resources led across regions
About / Perspective
Technology moves fast.Outcomes remain the destination.
I work where business ambition meets technology possibility, helping enterprise leaders turn promising ideas into visible, measurable advantage.
At Microsoft, I guide complex organizations through cloud and AI transformation with a focus on adoption, value realization, and executive partnership.
That perspective is grounded in more than fifteen years of cloud practice leadership across global telecom and media, spanning Azure, AWS, and Google Cloud.
View full LinkedIn profileProfessional journey
A career built at the intersection of customer success, technology, and transformation.
Jun 2008 — Aug 2022Tech Mahindra
Progressive cloud & delivery leadership
Led multimillion-dollar transformation and modernization programs for global telecom clients, with multi-region delivery teams of more than 300 people.
Selected impact
Evidence- 30%+YoY cloud growth
Accelerated enterprise adoption and measurable value.
- $MMOutcomes influenced
Advanced modernization, optimization, and AI initiatives.
- 300+Professionals led globally
Directed complex, multi-region transformation programs.
- F500C-suite trusted advisor
Aligned technology priorities with executive strategy.
- E2ECloud & AI transformation
Mobilized cross-functional teams around customer value.
Recognition
Career awards- 2026Microsoft 100% Attainment Award
Achieved 100% total capped weighted attainment — Americas Enterprise, Customer Experience & Success, United States.
- 2025Microsoft Living Our Culture Award
Make it Happen, Americas — Americas Enterprise Northeast, Customer Experience & Success, United States.
- 2019AT&T President’s Award
Recognition for customer impact and delivery leadership.
- 2014–2022ACE Awards
Multiple years of sustained achievement and contribution.
- 2016Global Leader
Recognition for global leadership and organizational impact.
Capabilities / How I lead
From possibilityto durable progress.
Four connected disciplines for turning transformation intent into enterprise capability and measurable value.
Enterprise transformation
Connecting strategy, investment, and execution around the outcomes that matter most.
Explore the discipline
Cloud & AI strategy
Moving from technology possibility to responsible adoption and measurable advantage.
Explore the discipline
Executive alignment
Creating shared clarity across business and technology leaders when choices are complex.
Explore the discipline
Modern operating models
Designing the governance and rhythms that help people and AI perform together at scale.
Explore the discipline
The operating rhythm
- 01AlignDirection & ambition
- 02ActivatePeople & technology
- 03ScaleEvidence & advantage
Selected thinking
Ideas for leadersbuilding what comes next.
01
Hardware Is the New Software: Why AI Is Creating a Golden Era for Engineers
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02M365 Copilot vs. Copilot Cowork vs. Microsoft Scout: Which AI Teammate Should You Use?
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03From Chatbots (UX) to Agentic (AX): Real ROI of AI Agents
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04Avoiding Common Pitfalls in Customer Success: Lessons Learned from the Field
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05Microsoft’s Telecom Strategy Shift: What It Means for the Industry
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06Navigating the AI Adoption Journey: A Blueprint for Success
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